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Frequently Asked Questions

At Drill London, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

What is your returns policy?

You can return purchases via post within 14 days of receiving your item as long as they are in an unused condition. Please note, we are unable to accept back used items via post after this time. This does not affect your Statutory Rights.

I didn't get a returns form, how do I return my item?

You should have received a returns form with your order. If not, please contact us with your, name, address and order number.

I returned my order, how long will my refund take?

Please allow up to 28 days for your refund to reach your original payment method.

Do I need to register an account to purchase items on your website?

You do not need to register, however registering allows you and Drill London to keep track of your orders online.

I have placed an order but not received a confirmation email?

A confirmation email will be sent within 24 hours or after your order status has changed to processing. 

What do I do if there is a problem with my order?

Please fill out a contact form via our contact us page and one of our customer service representatives will assist you within 24 hours.

What shall I do if my order has been canceled?

If your order has been canceled please contact us page and one of our customer service representatives will assist you within 24 hours. 

I do not live in the UK, can I still purchase your items?

We can ship items to mainland Europe, the United States as well as the UK. If the delivery address is in those territories we can ship to the address.

Can I find out if you will be getting replacement stock on items that have sold out?

For stock enquiries, please fill out a contact form via our contact us page and one of our customer service representatives will inform you of any restocks.

How do I find out the sizes of products?

Please view size information in the item information section.

I am a customer, how do I contact you?

Please email us via the contact us page.